SWISS was forced to scrap around 2% of its scheduled flights in the summer months because it did not have enough staff to cope with renewed demand for travel as coronavirus lockdowns ended.
Some of these flights were booked through travel agents, sparking demands for compensation. On Monday, the airline said it had reached a solution with the Swiss Travel Association.
The CHF10 payments do not constitute compensation but are a thankyou for the extra work caused by the cancellations, SWISS said.
“Out of a total of more than 190,000 flights in the summer timetable, 994 flights booked by travel agency partners were affected by cancellations or delays,” the airline told Keystone-SDA.
SWISS later announced that more flights this autumn would be affected by staff shortages. Normal operations are not expected to return until next year when new recruits can be found and trained.
Critics have accused the SWISS management of miscalculating the situation after it initially announced 780 layoffs last year but later had to review the figure to 550.
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SWISS plans more flight cancellations into autumn
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Additional cancellations are “unavoidable” because of staff shortages, a company spokesperson told the Keystone-SDA news agency on Sunday.
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Swiss International Air Lines (SWISS) has extended its suspension of flights to and from Tel Aviv, Israel, and Beirut, Lebanon, until August 26 due to the current tensions in the Middle East.
Swiss union calls for 4% pay rise to address cost-of-living pressures
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Swiss trial opens of parents accused of supporting Islamic State
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The trial of two parents accused of financially supporting their son who left Switzerland to fight for Islamic State (IS) in Syria in 2015 opened at the Federal Criminal Court on Monday.
Swiss goalkeeper Yann Sommer retires from national team
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After a decade as Switzerland’s No. 1 goalkeeper, Yann Sommer retired from the national team on Monday to focus on playing for Inter Milan.
Thousands attend bicentennial of Swiss Shooting Sport Federation
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Over 20,000 shooting enthusiasts celebrated the 200th anniversary of the Swiss Shooting Sport Federation in Aarau at the weekend.
First trains pass through repaired Gotthard Base Tunnel
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77th Locarno Film Festival attracted 152,000 movie fans
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Around 152,000 movie fans flocked to the 77th Locarno Film Festival that ended on Saturday - a 3.5% increase compared to last year.
SWISS passengers stranded in Kazakhstan flown to Zurich
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Swiss International Air Lines (SWISS) has repatriated 331 passengers who were stranded in Kazakhstan after an incident at Astana airport on Saturday.
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SWISS plans more flight cancellations into autumn
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Additional cancellations are “unavoidable” because of staff shortages, a company spokesperson told the Keystone-SDA news agency on Sunday.
SWISS again cancels flights due to staff shortages
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The Swiss flag carrier is planning to reduce the number of flights over the next few months as a result of staff shortages.
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Amid travel worries and heightened entry requirements, SWISS expects to cancel about 8% of flights over the winter period.
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Swiss International Air Lines has offered to re-employ more than half of the 550 flying personnel it had sacked earlier this year.
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The Swiss national carrier is cancelling around a dozen flights to Germany on Wednesday, owing to a one-day strike at Lufthansa.
SWISS climbs out of the red zone in first half of 2022
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Despite high fuel costs and staffing issues, Swiss International Air Lines has posted a profit for the first time since the pandemic.
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Almost every second flight from Zurich Airport has been delayed since the beginning of June, with travellers facing more delays this summer.
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If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at english@swissinfo.ch.